With its strong commitment to customer service, TaxMasters, Inc. (OTC Bulletin Board:TAXS.OB), the IRS tax relief company and a leading provider of tax representation services, improved its overall customer service response times in the second quarter of 2010 compared with the first quarter of 2010, while at the same time handling a 2% increase in customer call volume.
Many of our customers are feeling the heat from the IRS some of them are facing wage garnishments and impending liens on their bank accounts, so we feel very strongly that we respond as quickly as we can, said Renee Miller, VP of tax services at TaxMasters. Not only did we install a new phone system, but we worked with our customer service teams to ensure that we had the best procedures in place allowing us to respond quickly and supply people with the services they need right away.
Visa values its relationship with consumers, merchants, and the government and announces today that it is in compliance with the Code of Conduct for the Credit and Debit Card Industry in Canada and reaffirms its intention to operate within the Code of Conduct's framework. Visa has worked and continues to work with the Department of Finance, the Financial Consumer Agency of Canada and its Canadian business partners to ensure that the interpretation and implementation of the Code of Conduct is consistent, provides benefits to consumers, and sets a level playing field for all parties.
Visa is committed to continue its efforts to create new and innovative technologies that bring greater convenience, security and efficiency to consumers and merchants. Visa believes that Canadian consumers and merchants should have access to new payment technologies, including debit cards and payment platforms such as contactless and mobile. A business and regulatory environment that encourages competition is essential for driving innovation.
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